YANIK – RETURNS, REFUNDS AND CANCELLATION POLICY

By accessing and using the Yanik Platform, you agree to be bound by this Policy. Users must be 18 years or older or under adult supervision. If using on behalf of an organization, you confirm your authority to bind the organization.

• a) Eligible/Returnable Items may be returned within 48 hours (two business days) from the time of delivery if the item is received in a damaged or defective condition, has missing accessories, or differs from the listed description. Returns for non-compatible items shall be accepted only if the item is unused and returned in its original condition.
• b) All return requests are subject to review and approval by the Yanik team based on the information, images, and/or videos provided by the Customer. Only items approved after such evaluation shall be considered eligible for return, and the Customer shall be informed of the approval status. Return timelines may vary and are dependent on the logistics service provider, and therefore no specific return completion timeline is guaranteed. Any decision regarding refund or replacement, if applicable, shall be made only after the returned product is received at the source warehouse and successfully undergoes a quality control (QC) inspection to ascertain the cause of return.
• c) All return requests must be raised within the applicable return window and accompanied by necessary supporting proof, as may be requested by Yanik. Products must be returned in their original condition and original packaging, including the original box with the MRP tag and sticker label intact and untampered, along with the user manual, warranty card, and all accessories, and must show no signs of use, installation, damage, scratches, grease, dents, or alteration. Products must not have been damaged while in the Customer’s possession, and no installation or fitment attempt should have been made. The returned product must match the product originally shipped to the Customer. In cases of damaged or defective deliveries, the return request must be raised within the stipulated return window and supported by clear images of the damaged product, its original packaging, and the outer shipping box from multiple angles, clearly displaying the shipping label.

Returns will be accepted only on following grounds

• a. The item qualifies as returnable.
• b Return request is raised within the applicable window.
• c. Product is in original packaging with tags, manuals, and accessories.
• d. No signs of use, installation, scratches, grease, dents, or tampering.
• e. Product received matches what was shipped.
• f. In case of damaged or defective deliveries, the Customer must raise a return request via email within 48 hours (two business days) of receiving the product, along with necessary supporting proof. Customers are strongly recommended to take photographs of the package and product received and to record an unpacking/unboxing video to facilitate verification of the claim.

Certain items due to safety, installation sensitivity, or consumption-based nature are non- returnable, including oils, lubricants, electrical/electronic components, sensors, bulbs, relays, stickers, universal accessories, glass components, and large mechanical assemblies.

Returns must be initiated from “My Orders”. Products must be securely packed for reverse transit. Yanik is not liable for transit damage during returns. Yanik’s decision on defect claims is final.

Refunds are processed after the returned item passes quality check subject to the conditions outlined below. Refunds are issued only to the original payment source within 5–7 working days of acceptance of return. No cash or third-party account refunds. If delays occur after refund initiation, customers should contact their bank.

• a) To facilitate a smooth return process, the product(s) being returned must be in their original condition, including original packaging materials, and must show no signs of use, installation, damage, scratches, grease, dents, or alteration. Customers must ensure that products are properly repacked to prevent damage during reverse transit. Any damage occurring during reverse transit may be considered while processing refunds.
• b) Eligibility for free reverse-logistics pickup (no shipping fee) shall be determined based on the specific product and the reason for return. In certain cases, a return or reverse-logistics fee may be applicable and may be deducted from the refundable amount.
• c) Upon receipt of the returned product at the source warehouse, the Yanik team shall conduct a quality control (QC) process to validate the basis of the return request, cross-check it with the supporting images and/or information provided by the customer, and ensure that the product has not been used or damaged.
• d) Refunds, if approved, shall be processed only after successful completion of the QC verification.
• e) If a return claim is rejected during the QC process, the product may, at the customer’s request and expense, be shipped back to the customer, failing which the product may be disposed of after a reasonable storage period in accordance with Yanik’s internal procedures. All costs related to reshipping shall be borne by the customer.

Forward shipping charges and convenience fees are non-refundable except when:

• a) The product is damaged, defective, or mismatched due to catalogue error.
• b) Order is cancelled before shipment.
• c) The shipment is lost or undelivered due to logistics limitations (excluding wrong address by customer).

All approved returns shall be picked up through logistics service providers arranged by the Yanik team. Customers shall not be permitted to self-ship returned products, and reimbursement of any self-shipping expenses shall not be applicable.

Orders may be cancelled before shipment. Post-shipment cancellations may not be possible. Customers may cancel delayed or backordered shipments. Refunds are processed within 1 business day for select gateways and 5–7 business days for others.

For assistance with returns, cancellations, or refunds, customers may contact Yanik Support via the Platform’s Help section.